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When You Sit Down With Us: What Really Happens in a Slip-and-Fall Consultation
Dear Friend,
You don’t walk into our office as “Case #472.”
You walk in as you—shaken, maybe limping, carrying a folder of medical bills and a head full of “what-ifs.”
We’re Alla Kleban, Esq. and Lana Aronov, and we want to pull back the curtain on what actually happens when the three of us sit down together. No legalese. No sales pitch. Just the truth about how we start every relationship the same way: human to human.
Here’s what you’ll feel in that first meeting—because we’ve lived it, side by side, with hundreds of people just like you.
We start with your story, not the paperwork.
Alla will slide the intake forms aside and say, “Tell us what happened—in your own words, no rush.”
Some people need ten minutes. Some need thirty. We give you the space.
“She slipped on black ice outside her apartment. One second she was rushing to work; the next, she was staring at the sky, unable to move her leg.”
That’s how Maria began. Tears came at “I couldn’t pick up my grandson for three months.” Lana passed the tissues. Alla didn’t interrupt. We just listened.
We sit beside you, not across a desk.
No mahogany barrier. Just three chairs angled toward each other, a small table, and a box of tissues that’s always half-empty.
When Tom came in, he kept rubbing his wedding ring—anxious about missing work. Lana noticed.
“Tom, how has this changed things at home with your wife?”
He exhaled for the first time in weeks. “She’s picking up extra shifts… I feel useless.”
That’s the moment the case becomes Tom’s life.
We name the feelings you’re afraid to say out loud.
- Alla: “You have every right to be furious—the store knew that floor was slick.”
- Lana: “It’s okay to feel guilty for ‘burdening’ your kids. You didn’t choose this.”
- Alla: “The nightmares about falling again? You’re not overreacting.”
When we said that to Sarah, she whispered, “No one’s told me that before.”
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We ask about the invisible injuries.
Yes, the X-ray shows a fractured wrist.
But the real pain?
- The birthday party you missed.
- The grocery trips your neighbor now does.
- The dread of walking past that same sidewalk.
We write those down too. Because they belong in the fight.
We speak like neighbors, not lawyers.
Alla: “The landlord should’ve salted the steps.”
Lana: “They didn’t. You fell. That’s on them.” Clear. Kind. True.
We end with a promise—and clear next steps.
Before you leave, we’ll look you in the eye:
“You focus on healing. We’ll handle the insurance company, the paperwork, the stress. This is your life we’re protecting.”
Before leaving we send you off with a clear plan of the next steps, so you know exactly what to expect.
If you’re reading this and thinking, “That’s what I need—someone who sees me”…
Call us.
Not for a free consultation.
For a safe place to tell your story.
You don’t have to carry this alone.
With you every step of the way,
Kleban Law Group
